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(Effective date 27 April 2020)
At Futurity Investment Group Limited ACN 087 648 879 AFSL 236665, ACL 236665 (we or us), your privacy is important to us. We are committed to protecting your privacy when managing your personal information, which includes information about beneficiaries and/or bond guardians where relevant. We have policies and procedures in place to ensure that all personal information is handled carefully and securely in accordance with:
Collection of information
The types of information that we collect from you will depend on the circumstances of collection and on the service that we are providing to you. Our primary purpose in collecting information is to provide a range of products, information and resources to support children’s education from their early learning stage through to post-secondary studies. These include but are not limited to:
We need to collect, hold, use and disclose information that allows us to perform our current business functions or activities (and any others we adopt from time to time), any related or consequential functions and any activities or functions that are known, consented to or reasonably expected by you.
Examples of the information we may need include your name, address, birth date and contact details (and evidence of such e.g. passport), the name, birth date and address of your children, the school(s) or institution(s) your children attend, your bank account or credit card details, your employment details, your family circumstances, financial information, education aspirations and objectives etc. This list is not exhaustive.
The type of personal information collected will be directly related to the specified purpose it has been collected for. How much of your personal information that you choose to disclose to us is completely up to you. The only way we know something about you personally is if you provide it to us. However, failure to provide certain information may result in us being unable to provide you with the product, service or assistance you require. We will make you aware of the purpose for which we collect the personal information and, where possible, the consequences of not providing it at the time of collection. You acknowledge that the personal information we collect from you is your own information or information which you have been authorised to provide us.
We do not generally collect sensitive information, such as racial or ethnicity information, political opinions or associations, criminal records as defined under the Privacy Act. We may from time to time collect health information but only to the extent necessary for us to provide services to you.
Where unsolicited information is received by us (such as through any Facebook page or other social media platforms we operate or may establish) we will determine, within a reasonable period of time, whether or not we would be permitted to collect the information under the APPs. If it would not be permitted for us to collect the information, we will destroy the information or ensure it is de-identified as soon as practicable. Otherwise, we may retain the information in accordance with the terms of this policy.
Information we collect automatically
The type of information we may collect by automated means includes:
The information we collect automatically is also used for statistical and administrative purposes (e.g. the number of visits by visitors to our Website). Analysing the way in which visitors utilise our Website(s) enables us to improve our services. The information is not used in any way to uniquely identify a customer and we do not collect information about the identity of the visitors unless they voluntarily provide that information. Visitors or their browsing activities (other than previously stated) will not be identified except in the event that any law requires us to disclose or permit a law enforcement agency to inspect the service provider's logs.
Information from third parties
Our website also contains links to the websites of third-party providers of goods and services (Third- Party websites). If you have accessed Third Party websites through our website and if those third- parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties.
Where you access a Third Party website from our website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party. We are not responsible for the content, privacy practices or business practices of any website or company except our own.
When you send a completed online application to us, we retain the information contained in that application. We are able to then use that information to provide any assistance that you require. You can also suspend and save online applications, so you can complete and send the applications at a later time. If you suspend or save your application, the information that you have entered will be retained in our systems so that you may recover the information when you resume your application. Online applications that have been suspended or saved may be viewed by us.
Method of collection
This personal information will only be collected through lawful and fair means and not in an unreasonably intrusive way.
We collect your personal information when you deal with us directly, including via our website(s) or our Facebook, Instagram or other social media platforms we operate or may establish, via forms or correspondence (ie by mail or email), over the phone or in person. We may also collect information about you that is publicly available or made available by third parties. We may also collect your personal information from credit reporting bodies, employers and other people such as accountants and lawyers.
We will not ask you to supply personal information publicly over Facebook, Twitter or any other social media platform that we use.
Use of information
Use of personal information
We will use the personal information you have chosen to provide us for the purpose for which you provided it. We will not use it for any other purpose without your consent, unless permitted or required by law. Generally, we will use your personal information for the following purposes:
We will only use your personal information for the purpose of direct marketing activities where we have obtained your consent to do so, or in circumstances where we have collected the information directly from you and you would reasonably expect that your personal information would be used or disclosed for this purpose. We may also share your personal information with our related entities, so that they can provide you directly with marketing material about their products and services (subject to obtaining your prior consent if the entity is not a related body corporate).
Any direct marketing materials that you receive from us via email may utilise open tracking so that we can monitor delivery and receipt of the material. We will provide you with the opportunity to opt out of receiving marketing materials at the time of collection and/or at any time afterwards by either unsubscribing from the email service or contacting our Privacy Officer via the contact details provided below.
Use of information collected automatically
In addition to the uses described above, we use information collected automatically to:
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, you may request to do business with us anonymously or via a pseudonym and we will comply where it is lawful and practicable to do so. If it is not possible or if there are any consequences of us doing business with you anonymously or via pseudonym, we will let you know.
Access to and updating of your personal information
You can ask us, at any time, to confirm whether we hold information about you and to provide you with access to that information. You can ask us to correct or update any information we hold about you and we will record and action your request at no expense to you. If we are unable to provide access or comply with your request we will explain why. You can contact us to correct or update any information we hold about you by completing our online enquiry form or via the relevant customer portal.
There will be occasions where it will be necessary for us to disclose your personal information to third parties. We may disclose your personal information:
Prior to disclosing any of your personal information to another person or organisation, we will take reasonable steps to satisfy ourselves that:
Transfer of information outside Australia
Our offices and personnel are located in Australia and your information will be collected, held, used and disposed here.
No sale of personal information
Under no circumstances will we sell or receive payment for disclosing your personal information.
The security of your information is important to us. We operate secure data networks that are designed to protect your privacy and security. When we have collected information about you it cannot be seen or modified by anyone else. We have implemented acceptable standards of technology and operational security to ensure personal information (in both physical and electronic form) is protected against loss, misuse, interference and unauthorised access.
Only our authorised personnel and contractors are provided access to personal information and have agreed to ensure the confidentiality of this information. Reasonable steps are taken to destroy or permanently de-identify any personal information that is no longer required.
We review and update our security measures in light of current technologies. You should however be aware that the internet is not a secure environment and information sent via the internet (including email) cannot be guaranteed to be totally secure.
We are mindful and respectful of the privacy of children. As a risk management practice we will seek to engage with children under the age of 16 only via their parents, families, guardians or carers. We do not knowingly collect personal information directly from children under the age of 16.
Complaints about privacy and our complaint handling procedure
If you have any complaints relating to the management of your personal information or if you believe we have breached any of the APPs, please contact our Privacy Officer via our online enquiry form.
Our Privacy Officer will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint. If our Privacy Officer decides that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing.
If you are still not satisfied after lodging a complaint with us and have given us reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601 Fax: +61 2 9284 9666
Contact Privacy Officer
Please contact our Privacy Officer via our online enquiry form if you would like to:
Personal information has the same meaning as in the Privacy Act 1988 (Cth) in Australia and the Privacy Act 1993 in New Zealand.
Further Information on Privacy
For more information about your privacy rights:
Credit Reporting Policy (Australia only)
Credit applications by businesses for our services
We provide ‘consumer credit’ for the purposes of the Privacy Act 1988 in Australia to consumers who apply for credit in relation to our goods and services. We do not provide any commercial credit.
References to you and your in this credit reporting policy are references to individuals in relation to whom we hold credit-related information for the purposes of the Privacy Act 1988 in Australia in connection with such credit. This policy provides details about our management of such information.
Credit-related information means:
Credit information and credit eligibility information may include:
Credit eligibility information also includes credit worthiness information that we may derive from data we receive from a CRB, such as a credit risk score.
We may collect credit information about you in any of the circumstances described above under the heading "Method of collection". We collect credit eligibility information from CRBs but may collect it from other third parties where permitted by the Privacy Act 1988 in Australia (such as from other credit providers with your consent).
How we use and when we disclose your credit information and credit eligibility information
We may disclose your credit information to CRBs. Those CRBs may then include that information in credit reporting information that they provide to other credit providers to assist them to assess your credit worthiness. For example, we may disclose to a CRB the type of consumer credit, and the amount of credit, sought in your application for credit with us.
Our use and disclosure of credit eligibility information is regulated by provisions of Part IIIA of the Privacy Act 1988 in Australia and the Credit Reporting Privacy Code. We will only use or disclose such information for purposes permitted by these provisions, such as:
Correction of and access to credit information and credit eligibility information
To request correction of, or access to, your credit eligibility information please contact our Privacy Officer as outlined above.
Complaints regarding our compliance with credit reporting requirements
If at any time you would like to make a complaint about whether we have complied with Part IIIA of the Privacy Act in Australia 1988 or with the Credit Reporting Privacy Code please contact our Privacy Officer so that we may resolve your concerns.
If you make such a complaint, we will handle that complaint in accordance with our complaints process as described above. We may need to consult with a CRB or another credit provider to respond to a complaint. If we need more than 30 days to resolve your complaint, we will keep you informed of our processes and timeframes.